Refund policy
Returns & Exchanges Policy
We want you to love your Material purchase. If for any reason it’s not the perfect fit, we’re here to help.
Eligibility
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Returns are accepted within 14 days of delivery
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Items must be unworn, unwashed, and in original condition with tags attached
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Proof of purchase is required
Non-Returnable Items
For hygiene and safety reasons, the following items are final sale and non-returnable:
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Sale items
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Undergarments
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Bodysuits
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Accessories
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Downloadable software products
How to Start a Return
To initiate a return, please contact us at info@materialguygal.com within 14 days of delivery with:
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Order number
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Item(s) you wish to return
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Reason for return
Return Shipping
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Return instructions will be provided via email provided on order.
Exchanges
If you need a different size or style, please contact us. Exchanges are subject to availability.
Refunds
Once your return is received and inspected, please allow 5–7 business days for your refund to be processed back to the original form of payment.
Customers are responsible for return shipping costs. Original shipping fees are non-refundable.